Privacy Policy for FireBright Clean
_Last updated: 2026-05-02_
At FireBright Clean, located in Whitman, MA, we are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of information that we obtain from you when you engage with our chimney sweep and inspection services.
Information We Collect
We collect various types of personal information that you provide to us directly, as well as information that is automatically collected when you use our website or services. This information may include:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Service Information: Details regarding the services you request, including the type of service and your property address.
- Payment Information: Credit card and billing information processed through secure payment processors.
- Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
How We Use It
FireBright Clean uses the information we collect for the following purposes:
- To Provide Services: We use your personal information to schedule and deliver chimney sweep and inspection services.
- Communication: To communicate with you about your service requests, including confirmations, updates, and follow-ups.
- Marketing: With your consent, we may send you promotional materials about our services that we believe may be of interest to you.
- Improvement: We analyze usage data to understand how our website is used and to improve our services and user experience.
Sharing with Third Parties
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and delivering our services. These providers are bound by confidentiality obligations and are only permitted to use your information for the purposes we specify.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be part of the transferred assets.
Data Retention
FireBright Clean will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights (GDPR/CCPA)
As a resident of the European Union or California, you have certain rights regarding your personal information, including:
- Right to Access: You have the right to request copies of your personal information.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
- Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies
Cookies are small files that a website places on your computer or mobile device. FireBright Clean uses cookies to:
- Enhance your experience on our website.
- Analyze website traffic and usage patterns.
- Customize content and advertisements based on your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Children's Privacy
FireBright Clean does not knowingly collect personal information from children under the age of 13. If you believe that we have collected information from a child under 13, please contact us, and we will take steps to delete such information.
International Transfers
If you are located outside the United States and provide us with information, you should be aware that your information may be transferred to the United States. By providing us with your information, you consent to this transfer and processing.
Security
We take the security of your personal information seriously. FireBright Clean implements reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee its absolute security.
Changes
FireBright Clean may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the